In this post I am giving you basic overview of service scheduling process in Dynamics CRM 2011. Services are created by service manager (having role of system admin or service scheduler) and all appropriate resources are added to it. Once this process is completed service activity can be scheduled by service representative.
Some of the benefits of Service Scheduling include the following:
• Scheduling tighter appointments while improving service quality
• Preventing over-scheduling with predictable workloads for employees
• Ensuring reliable time estimates for your customers and clients